Troubleshooting Simply E
Download Failed Error Message
If you see a “Download Failed” or “The download could not be completed” message, check to make sure that:
- You are connected to the Internet.
- Your account has not expired. You can check on the status of your card by contacting your library.
- If you checked out the e-book through the catalog or other e-book app, make sure that that the title is not a PDF, Kindle or audiobook.
- You have the latest version of the app.
If you have already downloaded the e-book through another source, you will not be able to open it in the SimplyE app.
If you check out and download an e-book in another app (Overdrive or Cloud Library) it will be locked to that app. You will not be able to download the e-book in SimplyE, even though the title appears on your list of checked out items.
If you would like to read the e-book in the SimplyE app, return the item in the Overdrive or Cloud Library app and borrow it again using SimplyE. Be aware that the e-book may be on hold for another patron, and you may have to wait for it to become available again.
Landscape Mode is not supported for smartphones in SimplyE. It is supported for tablet devices in SimplyE version 1.0.0.
Fonts Fail to Adjust in Certain E-Books
Certain ePub files are formatted in a way that prohibits the user from changing the font size.
Blank Pages When Advancing Chapters
You may see blank pages after you finish a chapter in the SimplyE app. Please allow your device to load the chapter before advancing to the next page. If this does not solve the issue close the book by selecting My Books and then select Read.
White Text on Black Background
You may see a book not rendering correctly if the text is set to white and the background to black. Some books in our collection have been formatted to override the user’s background selection. This places white text over a white background. The best way to remedy this issue is to avoid using the black background option on this particular e-book.
Contact your library to have your activations reset.